Privacy Policy
At Happy Bubbles Licensing Pty Ltd ("Happy Bubbles", "we", "us", or "our"), your privacy is our priority. We're committed to handling your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and protect your personal data. By visiting our website, using our services, or participating in our programs, you agree to the practices described in this policy.
We may collect the following information to support your experience and provide our services:
- Name
- Email address
- Phone number
- Date of birth
- Gender (optional)
- Address (for any product purchases such as Paw Box)
- Pet details (e.g. name, breed, age)
- Payment details and transaction history
- Membership and entry participation
- Login credentials and saved preferences
- Survey responses, feedback, or reviews
- Messages via contact forms, support, or email
- Browsing behaviour (e.g. IP address, browser type, device ID, cookies)
In certain situations, we may collect sensitive information - but only with your explicit consent and in accordance with the APPs.
How we collect it:
- Directly from you when you create an account, make a purchase, or contact us
- Automatically through your use of our website
- From trusted third parties (e.g. payment processors, analytics tools)
We use your personal information to:
- Set up and manage your Happy Bubbles account or membership
- Provide member perks, rewards, and giveaways
- Process payments and transactions securely
- Send important service and account updates
- Run competitions, promotions, and surveys
- Personalise your user experience and offers
- Improve our services and site performance
- Meet legal and regulatory obligations
We will never use your personal information for any other purpose without your consent, unless permitted or required by law.
We may share your information with:
- Our staff, contractors, and business entities
- Service providers that support our operations (e.g. payment gateways, IT providers, marketing platforms)
- Partners for marketing purposes (only with your consent)
- Government authorities or regulators if required by law
- Any party you authorise us to share information with
Some of our partners are based outside Australia, including in countries like the United States, Singapore, and EU member states. Where your data is transferred internationally, we take reasonable steps to ensure these parties meet the standards set out by the APPs or equivalent laws.
Happy Bubbles uses cookies and similar tracking tools to improve your experience. These help us:
- Recognise you when you return to our site
- Understand how visitors interact with our pages
- Deliver relevant promotions (where applicable)
You can manage your cookie settings in your browser. Disabling cookies may affect site performance or functionality.
We may send you updates about offers, promotions, and giveaways. You can opt out at any time by:
- Clicking "unsubscribe" in our emails
- Updating your preferences in your account
- Reaching out to us directly
We'll never sell or rent your personal information to third parties.
We take security seriously. Your information is protected through:
- Secure servers and encrypted data storage
- Restricted access to personal information
- Ongoing staff training on privacy compliance
We only retain personal information for as long as it's needed. Once it's no longer necessary, we securely delete or anonymise it.
You can request to view or update your personal details at any time. To do so, contact us (see Section 12). We'll respond promptly and may charge a small admin fee where legally permitted.
If a serious data breach occurs that may cause harm, we'll notify affected individuals and report it to the Office of the Australian Information Commissioner (OAIC), in line with the Notifiable Data Breaches (NDB) scheme.
Our services are intended for users aged 18 and over. We do not knowingly collect data from minors. If we become aware of such a case, we'll remove the information promptly.
For any questions, concerns, or complaints about this policy or how your data is handled, please get in touch:
Privacy Officer
Happy Bubbles Licensing Pty Ltd
Melbourne, VIC 3000, Australia
info@happybubbles.com.au
If you're not satisfied with our response, you can reach out to:
Office of the Australian Information Commissioner (OAIC)
1300 363 992
www.oaic.gov.au
We may update this policy from time to time to reflect changes in laws or our business practices. The most current version will always be published on our website. We encourage you to review it periodically.
We review this policy annually to ensure it remains compliant and reflects best practices.